Montreat, NC
Bachelor of Arts
Goldsboro, NC
Independent Business Consultant
–
- Provided business solutions and services for a variety of clients in the Web/Technology, Financial Planning, Retail Sales and Service Industries
- Have identified, developed, and implemented strategies for process improvements related to client/customer relationships and increased retention
- Managed client projects to improve workflow and employee efficiency
- Provided SEO (Search Engine Optimization) services
Chattanooga, TN
Financial Recovery Unit – Research Expert
–
- Responsible for accurately researching and adjusting claims resulting from overpayments to both members and providers (MBA, PIO, and Group 44)
- Exceeded standards for MTM Quality
- Worked on several special projects involving direct contact with providers related to overpayments submitted to BCBST
- Volunteered as an Emergency Coordinator in the PIO Division
Tennessee Rural Health (TRH) – Consumer Advisor
–
- Responsible for providing friendly, patient, and accurate customer service to TRH members and providers at all times
- Maintained 98.6 MTM Quality over 12+ months
- Cross-trained with various departments to assist with special projects related to Benefit Summary updates, Prescription Claims, Correspondence PO Returns, and Pre-Existing
Cleveland, TN
Interim Director of Campus Safety | Campus Safety Officer
–
- Responsible for managing all officers, office staff, and student workers for the Department of Campus Safety
- Developed effective work relationships with other Lee University departments for special events, emergency situations, calls for service, etc
- Directly dealt with student and parent complaints and concerns
- Developed and maintained healthy and effective relationships between Lee University, the Cleveland Police Department, and the Cleveland community
Pool Coordinator | Lifeguard | After-school Program Counselor
–
- Worked as a Lifeguard and After-school Program Counselor at both the Reuter Family YMCA in Asheville, NC and at the Cleveland Family YMCA in Cleveland, TN
- Responsible for overseeing all pool operations and chemicals for indoor and outdoor pools as well as dealing with patron incidents and concerns
- Directly managed all lifeguards working during specific shifts
Black Mountain, NC
Timberlake Wilderness Adventure (TWA) Director | Wilderness Trip Staff
–
- Planned and facilitated rock climbing, whitewater canoeing, backpacking, and mountain biking trips
- As TWA Director, I was responsible for planning and facilitating 10-day Christian wilderness courses; Training and managing TWA staff members
Montreat, NC
Student Technology Assistant
–
- Responsible for upgrades and maintenance to faculty and staff computers
- Assisted with hardware infrastructure upgrades and wireless access point deployment
- Provided solutions and technical support for hardware and software issues