Work Experience
Independent Business Consultant
  • Provided business solutions and services for a variety of clients in the Web/Technology, Financial Planning, Retail Sales and Service Industries
  • Have identified, developed, and implemented strategies for process improvements related to client/customer relationships and increased retention
  • Managed client projects to improve workflow and employee efficiency
  • Provided SEO (Search Engine Optimization) services
Chattanooga, TN
Financial Recovery Unit – Research Expert
  • Responsible for accurately researching and adjusting claims resulting from overpayments to both members and providers (MBA, PIO, and Group 44)
  • Exceeded standards for MTM Quality
  • Worked on several special projects involving direct contact with providers related to overpayments submitted to BCBST
  • Volunteered as an Emergency Coordinator in the PIO┬áDivision
Tennessee Rural Health (TRH) – Consumer Advisor
  • Responsible for providing friendly, patient, and accurate customer service to TRH members and providers at all times
  • Maintained 98.6 MTM Quality over 12+ months
  • Cross-trained with various departments to assist with special projects related to Benefit Summary updates, Prescription Claims, Correspondence PO Returns, and Pre-Existing
Cleveland, TN
Interim Director of Campus Safety | Campus Safety Officer
  • Responsible for managing all officers, office staff, and student workers for the Department of Campus Safety
  • Developed effective work relationships with other Lee University departments for special events, emergency situations, calls for service, etc
  • Directly dealt with student and parent complaints and concerns
  • Developed and maintained healthy and effective relationships between Lee University, the Cleveland Police Department, and the Cleveland community
Pool Coordinator | Lifeguard | After-school Program Counselor
  • Worked as a Lifeguard and After-school Program Counselor at both the Reuter Family YMCA in Asheville, NC and at the Cleveland Family YMCA in Cleveland, TN
  • Responsible for overseeing all pool operations and chemicals for indoor and outdoor pools as well as dealing with patron incidents and concerns
  • Directly managed all lifeguards working during specific shifts
Black Mountain, NC
Timberlake Wilderness Adventure (TWA) Director | Wilderness Trip Staff
  • Planned and facilitated rock climbing, whitewater canoeing, backpacking, and mountain biking trips
  • As TWA Director, I was responsible for planning and facilitating 10-day Christian wilderness courses; Training and managing TWA staff members
Montreat, NC
Student Technology Assistant
  • Responsible for upgrades and maintenance to faculty and staff computers
  • Assisted with hardware infrastructure upgrades and wireless access point deployment
  • Provided solutions and technical support for hardware and software issues

Leave a Comment